Available · Gisborne, New Zealand

Rushan Dias

IT Support Specialist helping businesses and schools stay up and running with fast, reliable solutions.

Three years of hands-on support across schools, healthcare, and business environments — keeping people productive with Microsoft 365, Google Workspace, Intune, networking, and end-user devices on Windows, macOS, and Chrome OS.

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Rushan Dias

Who I Am

A reliable second set of hands
for the people who keep things moving.

I'm an IT Support Specialist based in Gisborne, New Zealand, with over three years supporting schools, healthcare environments, and businesses across New Zealand and Sri Lanka. My day spans Microsoft 365 and Google Workspace administration, troubleshooting Windows, macOS and Chrome OS devices, and keeping networks running smoothly.

I'm comfortable in fast-paced environments where clear communication matters — whether that's walking a teacher through a fix, logging an incident, enrolling MacBooks in Intune, or installing Cisco gear on site. I take pride in solid documentation and small process improvements that compound over time.

I currently hold a NZ Resident Visa and am committed to delivering reliable, friendly, and professional IT support that makes a real difference for end users.

3+ Years Experience
M365 + Workspace
A+ CompTIA Certified
NZ Resident Visa

What I Do

Core Skills

A practical toolkit built across schools, healthcare, and business support — focused on the stack most NZ workplaces actually run.

Operating Systems
Windows 10/11, macOS, and Chrome OS — installation, troubleshooting, profile management, and end-user support.
Microsoft 365 & Google Workspace
Admin Center user and licence management, Teams & mailbox support, and Workspace administration for schools.
Intune & Device Enrolment
Enrolling Apple MacBooks and Windows laptops in Intune, applying configuration profiles, managing fleets.
Active Directory & PowerShell
User & group management, password resets, OU structure, and PowerShell scripting for routine admin tasks.
Networking & Cisco
Cisco router and WAP installation, LAN/Wi-Fi troubleshooting, basic switch config, and connectivity diagnostics.
ServiceNow & Ticketing
Logging, triaging, and resolving incidents in ServiceNow and similar ITSM tools, with SLA awareness and clear notes.
Hardware & Warranty
Repairs and warranty handling for HP, Lenovo, and Dell — plus Chromebooks and printers — diagnostics, parts, RMA.
Cybersecurity Compliance
Following healthcare and education security policies, supporting MFA roll-outs, helping users stay safe online.

Field Notes

Real Support Cases

A snapshot of issues solved on the job — what was happening, what was done, and the impact for the people on the other end of the ticket.

Microsoft 365

Teacher locked out of Outlook before morning class

  • Confirmed MFA failure and stale token via Microsoft 365 Admin Center
  • Reset password, revoked sessions, and re-registered the authenticator app
  • Verified mailbox sync on laptop and mobile before class started
Resolved in under 10 minutes — class started on time.
Networking

Whole school Wi-Fi dropping in afternoon classes

  • Traced the issue to an overloaded Cisco access point in a high-density classroom
  • Adjusted channel plan and added a second WAP to balance load
  • Logged baseline metrics and documented the new layout for the IT Coordinator
Cut afternoon Wi-Fi tickets to near zero across the term.
Intune · macOS

New MacBook fleet not enrolling in Intune

  • Identified missing ABM token and configuration profile mismatch
  • Re-issued the token, rebuilt the enrolment profile, and validated on a test device
  • Rolled out enrolment in batches with a clear runbook for the team
40+ MacBooks deployed to staff on schedule.
Hardware

Recurring HP laptop failures across a department

  • Identified a common faulty SSD model from warranty data and event logs
  • Coordinated bulk RMA with HP and tracked replacement parts to closure
  • Imaged and redeployed each laptop with user data restored from OneDrive
Restored 12 staff to working laptops with zero data loss.
Active Directory

Mass account lockouts after policy change

  • Pinpointed a stale credential cached on a shared service account
  • Used PowerShell to identify affected accounts and unlock in bulk
  • Documented the root cause for the next quarterly policy review
Restored access for an entire team within 30 minutes.
Healthcare · Compliance

Clinical workstation flagged for unpatched software

  • Reviewed the device against compliance policy and patch baseline
  • Applied required updates outside clinical hours to avoid disruption
  • Logged the change in the ticketing system with full audit trail
Compliance restored without impacting patient care.

How I Work

Support Flow

A repeatable process that keeps tickets moving and turns one-off fixes into long-term improvements.

STEP 01
Diagnose
Listen to the user, reproduce the issue, and pinpoint the real root cause — not just the symptom.
STEP 02
Remote Fix
Resolve the majority of issues remotely using AnyDesk, TeamViewer, and admin tooling — fast and low-impact.
STEP 03
Escalate
If a fix needs vendor support or higher-level access, escalate cleanly with all the context already attached.
STEP 04
Document
Capture the fix in the ticket and knowledge base so the next person — me or someone else — solves it faster.
STEP 05
Prevent
Spot patterns, suggest small process or config changes, and stop the same ticket coming back next week.

Daily Stack

Tools I Use Daily

The platforms, hardware, and ticketing tools that show up in my day-to-day work.

Daily Tools
Software, admin consoles & ticketing
Microsoft 365 Active Directory Microsoft Intune ServiceNow Google Workspace PowerShell Azure AD / Entra Microsoft Teams
Hardware
Devices, printers & networking gear
HP Laptops & Desktops Dell Devices Lenovo ThinkPads Apple MacBooks Chromebooks HP / Brother Printers Cisco Routers & WAPs Switches & Patch Panels

Career History

Work Experience

Three years of frontline IT support across healthcare, education, and business — in New Zealand and Sri Lanka.

IT Support (Temp Contract)
Gisborne Hospital — New Zealand
Mar 2026 – Present Gisborne, NZ
  • Provide frontline IT support in a healthcare environment, troubleshooting hardware, software, and network issues for clinical and admin staff.
  • Support Microsoft 365 services and end-user devices across the hospital.
  • Log and track incidents in the ticketing system, ensuring timely resolution and clear documentation.
  • Follow cybersecurity and compliance procedures aligned with healthcare data protection requirements.
IT Support Technician
Fusion Networks — New Zealand
Mar 2025 – Mar 2026 Gisborne, NZ
  • Delivered onsite and remote IT support to schools across the Gisborne region.
  • Administered Google Workspace and Microsoft 365 environments for staff and students.
  • Maintained network infrastructure, including switches, Wi-Fi access points, and connectivity troubleshooting.
  • Supported Chromebooks, MacBooks, and Windows laptops — imaging, deployment, and ongoing maintenance.
IT Support Specialist
DTSL / PC Media — New Zealand
Feb 2024 – Mar 2025 New Zealand
  • Provided end-to-end IT support to schools, covering devices, accounts, and on-site services.
  • Administered Google Workspace and Microsoft 365 tenants for education clients.
  • Enrolled Apple MacBooks in Intune and configured devices for managed deployment.
  • Installed and configured Cisco routers and wireless access points in school networks.
  • Handled warranty repairs and parts replacement for HP, Lenovo, and Dell hardware.
IT Technician
Inno Data — Sri Lanka
Dec 2022 – Nov 2023 Sri Lanka
  • Provided desktop support across the organisation, resolving day-to-day hardware and software issues.
  • Administered Microsoft 365 services and managed users in Active Directory.
  • Carried out printer repairs and maintenance for office and shared devices.
  • Troubleshot LAN and wireless network connectivity issues for end users.

Credentials

Certifications

CompTIA A+
CompTIA · Hardware & Software Fundamentals · March 2023
Microsoft AZ-900
Microsoft · Azure Fundamentals · October 2024

Get In Touch

Let's keep things running.

Open to IT support and service desk roles across New Zealand. Reach out — happy to chat about how I can help your team.

Email
rushandias92@gmail.com
Phone
022 057 8046
Location
Gisborne, New Zealand
Resume
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